- The quickest and most efficient way is to visit https://lchhfamily.zendesk.com. Once you’re there, click on “Submit a Request” in the upper right-hand corner of the screen. This button will lead you through the ticket submission process, providing all the information we need to assist you promptly. While you’re on the page, feel free to explore the articles and helpful instructions we post there to help you with common issues.
- The second way to submit a helpdesk ticket is to send an email to Helpdesk@LchhFamily.com. Just include as much detail as possible in the email. As long as you provide the issue and a contact number, we can respond quickly without needing to track you or the user down. You will receive an email response with your ticket number, and if you reply to that email with any additional details, it will update the ticket in the system.
- In the event you have no computer access or have an emergency situation, you can always just give us a call. The helpdesk number is 1-844-524-4300. If no one is available to take the call, you can leave a voicemail, and it will also create a ticket for you from your voicemail. Again,
We are here to help and serve you so that you can serve our patients. If you have any questions or need anything, just contact us, and we will do our best to support you.
Things to remember when submitting a ticket
- Provide a good description of what is happening (screenshots and error messages are a huge bonus).
- Include the name of the system you are having an issue with.
- Provide a good callback number and email address.
- Include the Branch and Location you are with.
- Avoid putting tickets in for other people, as this causes a slowdown in the response.
- Be responsive. The best way to provide a fast solution for your issue is to talk to us when we reach out.
- Please do not utilize TEAMS to request assistance; you will be redirected to the options above.