Transfer a phone call.

To transfer a call using RingCentral, you can follow these steps depending on the type of transfer you want to perform: warm transfer, cold transfer, or transfer to voicemail.

Warm Transfer (Consultative Transfer)

1. While on a live call, select the Call Actions button.
2. Click on the Transfer option from the dropdown menu.
3. Type a name or number in the field above or dial a number on the keypad.
4. Select the Ask first button at the bottom of the dial pad.
5. Once the call has been patched through, speak to the person as desired.
6. When you’re ready, click the Complete transfer button at the bottom of the dial pad.

Cold Transfer (Blind Transfer)

1. While on a live call, select the Call Actions button.
2. Click on the Transfer option from the dropdown menu.
3. Type a name or number in the field above or dial a number on the keypad.
4. Select the Transfer button at the bottom of the dial pad.
5. The call will be transferred directly without consulting the recipient.

Transfer to Voicemail

1. While on a live call, select the Call Actions button.
2. Click on the Transfer option from the dropdown menu.
3. Type a name or number in the field above or dial a number on the keypad.
4. Select the To Voicemail button at the bottom of the dial pad.
5. The call will be transferred directly to the recipient's voicemail.