Forwarding Calls in Ring Central

Steps to Forward Calls in RingCentral

1. Log into Your RingCentral Account

   • Visit service.ringcentral.com and log in with your credentials.

2. Access Call Handling and Forwarding Settings

   • Go to the Settings tab.
   • Select Phone from the left-hand menu.
   • Scroll down to Call Handling & Forwarding.

3. Edit Call Handling

   • Click the Edit button next to Call Handling.
   • Choose whether you want to set up forwarding for Work Hours or After Hours.

4. Set Up Forwarding Numbers

   • Add the phone numbers you want to forward calls to.
   • Choose the ring order:
     • Ring in order: Rings each number one at a time.
     • Ring all at once: Rings all numbers simultaneously.
   • Toggle the slider next to each number to include or exclude it from the ring order.

5. Configure Missed Call Handling

   • Decide what happens if the call is not answered:
     • Send to voicemail
     • Play message and disconnect
     • Forward to another extension
     • Forward to an external number

6. Save Your Settings

   • Click Save to apply your changes.

Forwarding Calls to an External Number

1. Go to Phone System > Company Numbers and Info.
2. Select Use My Existing Number and choose Forward My Calls to RingCentral.
3. Enter the external number you want to forward calls to.
4. Contact your service provider to enable call forwarding if necessary.